Results-driven professional with a proven track record in leading customer experience and sales teams to achieve exceptional results. Expertise in identifying opportunities, driving strategic vision, and optimizing stakeholder relationships. Adept at implementing innovative approaches, optimizing processes, and delivering outstanding customer satisfaction.
I brought R$ 2M saving plan in OLX Brasil in CX without reducing headcounts, while the levels of satisfaction increased 22pp with employee engagement near to 86%.
A mentoria tem duração de 1 hora, online, para falar sobre os desafios da sua empresa.
Esses são meus talentos principais
Expertise in identifying opportunities, driving strategic vision, and optimizing stakeholder relationships. Adept at implementing innovative approaches, optimizing processes, and delivering outstanding customer satisfaction.
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