David da Costa Mota
Operating
Principal expertise
Operating
Perfils de empresas
Médio Porte, Grande Empresa, Multinacional
Industrias
Bens de Consumo, Dados e Tecnologia, Telecomunicações, Varejo
Áreas da empresa
Operações
Empresa atual
Customer First Hub Boutique
Cargo
Head de operações
Cidade
Rio de Janeiro
Principais empresas
Ikea, Olx Europa (Prosus), Olx Brasil
Resumo da trajetória
Results-driven professional with a proven track record in leading customer experience and sales teams to achieve exceptional results. Expertise in identifying opportunities, driving strategic vision, and optimizing stakeholder relationships. Adept at implementing innovative approaches, optimizing processes, and delivering outstanding customer satisfaction.
Projeto de destaque
I brought R$ 2M saving plan in OLX Brasil in CX without reducing headcounts, while the levels of satisfaction increased 22pp with employee engagement near to 86%.